Geek Squad Advanced Repair Technician

Best Buy • Culver City, CA

1d • Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following established procedures. The role is suited to someone passionate about technology and interested in using technical abilities to help customers get the most out of their devices.

Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions for every stage of life, in stores, online and in customers’ homes. It emphasizes a culture of supporting and valuing employees and providing career possibilities and an inclusive place to bring one’s authentic self to work.

Requirements

• At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices, and assist customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Complete repair tasks in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets, and certifications through training courses.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility and applicable circumstances.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO) for full-time and part-time employees, subject to eligibility and applicable factors.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed