Gear Advisor II
About The Position
The Gear Advisor II is a mid-level sales role responsible for driving revenue growth through consultative selling, relationship management, and high-performance execution within a contact center environment. This role goes beyond transactional support, requiring ownership of a book of business, proactive customer engagement, and consistent achievement of sales and productivity targets. Gear Advisors II stand above in their product knowledge by actively participating in regularly provided in-person, hands-on product and vendor training. They also become experts in digital tools, and AI-enabled resources to deliver personalized solutions and maximize every customer interaction. Success in this role requires strong sales performance, disciplined schedule adherence, and the ability to operate independently in a competitive, results-driven environment.
Requirements
- 3+ years of sales or relevant music industry experience.
- Proven track record of achieving or exceeding sales targets.
- Strong consultative selling and relationship-building skills.
- Ability to thrive in a metrics-driven, fast-paced environment.
- High level of accountability, reliability, and schedule adherence.
- Proficiency with digital tools, CRM, and phone systems.
- Results-driven with strong ownership of performance outcomes.
- Adaptable, resourceful, and solution oriented.
- Committed to continuous learning and skill advancement.
- Proactively leverages technology and AI to enhance performance.
Responsibilities
- Build and maintain long-term customer relationships, serving as a trusted advisor.
- Deliver personalized, high-value experiences across all customer interactions.
- Maintain ongoing communication to drive repeat business and customer loyalty.
- Resolve complex customer needs with professionalism and efficiency.
- Consistently achieve or exceed sales targets, conversion goals, and key performance metrics.
- Build, manage, and grow a book of business through proactive outreach, follow-up, and relationship development.
- Apply consultative selling strategies to deliver complete, solution-based recommendations.
- Maximize revenue per interaction through effective upselling, cross-selling, and bundling.
- Take full ownership of individual sales performance and continuously identify opportunities for improvement.
- Maintain high productivity across calls, follow-ups, and outbound activity.
- Adhere to schedules, attendance expectations, and performance standards.
- Effectively manage a mix of inbound, outbound, and relationship-driven activities.
- Demonstrate strong time management and prioritization to maximize productivity and results.
- Maintain advanced knowledge of musical instruments, gear, and premium products.
- Stay current on industry trends, product innovations, and competitive offerings.
- Actively participate in required in person product and vendor training.
- Continuously refine sales techniques and product expertise from regularly provided in-person coaching sessions.
- Leverage CRM platforms, digital engagement tools, and AI-based resources to drive efficiency and sales performance.
- Use data, insights, and technology to personalize recommendations and improve conversion rates.
- Proactively adopt and optimize new tools and systems to enhance results.
- Share best practices during in person team meetings.
- Support a high-performance, competitive, and collaborative team culture at the in-person contact center.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
