Gatekeeper, W Costa Navarino (2027)
About The Position
Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese. It is home to four five-star resorts, four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centers, luxury villas, Navarino Agora, and a range of sporting, cultural, and outdoor experiences. The Gatekeeper welcomes and assists guests, associates, external contractors, and visitors, providing professional and courteous service. The role supports guest arrivals and communications, monitors transportation to and from the resort, addresses issues, and helps ensure that Main Gate systems operate smoothly. The position also requires adherence to health and safety procedures, hotel policies, and Brand Standards, as well as participation in training.
Requirements
- High school diploma.
- Excellent verbal communication skills.
- Fluency in written and spoken English.
- Ability to remain calm and patient in stressful situations and resolve issues professionally and promptly.
- Strong observation skills and attention to detail.
- Integrity, professionalism, and impeccable grooming standards.
- A polite and hospitable approach when welcoming guests.
Nice To Haves
- A qualification in Tourism.
- A certificate in an additional foreign language.
Responsibilities
- Verify and assist with guest arrivals, ensuring a smooth and welcoming experience.
- Communicate VIP and VVIP arrivals and other special guest categories to the relevant teams in a timely manner.
- Check and record transportation to and from the resort.
- Identify and resolve issues arising from interactions with guests, contractors, and other visitors.
- Ensure the smooth operation of all Main Gate systems and report technical issues.
- Follow health and safety procedures, hotel policies, and Brand Standards at all times.
- Attend company training sessions and seminars, keeping up to date with relevant industry trends and developments.
Benefits
- Private Medical Plan.
- Accommodation in the vicinity of Costa Navarino for eligible associates.
- Meals provided on-site.
- Uniform and laundry service where applicable.
- Ongoing training and development opportunities.
- Opportunities for task force assignments at Marriott hotels abroad.
- Experience in a multicultural and international work environment.
- Use of Costa Navarino facilities, subject to internal policies.
- Access to the Support Room online wellness platform.
- Recognition and wellbeing initiatives.
- Employee discounts and associate benefits at Marriott hotels worldwide.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
