Agent, VIP Services, Costa Navarino (2027)

Costa Navarino•Greece, NY

About The Position

Costa Navarino is hiring an Agent, VIP Services to help create exceptional experiences for VIP and returning guests. The role manages guest reservations, preferences and special requests, coordinates with relevant departments, and provides personalized service throughout each guest’s stay to support seamless and memorable experiences.

Requirements

Fluent in Greek and English, with excellent verbal and written communication skills.
Previous experience with Opera and GXP systems.
Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.
Proactive approach with the ability to anticipate guest needs and resolve issues.
Excellent interpersonal, communication and problem-solving skills.
Discretion and ability to handle confidential guest information.
Professional attitude, initiative and strong teamwork skills.
Ability to work flexible hours.
Valid driving license.

Responsibilities

Manage reservations for VIP and returning guests, including requests from the Chairman’s Office.
Coordinate VIP arrivals, departures, room amenities and special arrangements.
Welcome VIP guests, acknowledge their status and explain available privileges.
Maintain accurate guest profiles, preferences and special requests.
Coordinate food and beverage reservations and guest arrangements with relevant departments.
Follow up on guest requests and ensure guest satisfaction throughout their stay.
Inspect rooms and villas and report any issues to the relevant departments.
Verify billing details and liaise with Finance to resolve discrepancies.
Use GXP to support guest satisfaction and smooth communication between departments.
Stay informed about resort activities, venues and promotions to assist with guest bookings.
Support daily administrative tasks and follow resort policies and procedures.