Gate Attendant-Operator Lead

Republic Services•Vero Beach, FL

About The Position

The Lead Gate Attendant/Scale Operator monitors and records waste volumes entering a post-collection site, collects applicable usage fees, and coordinates the daily activities of Gate Attendant/Scale Operators with the Operations Clerk, Operations Supervisor, and/or Operations Manager. The role ensures that work and processes follow Company policy and applicable federal and state requirements. The position reviews waste documentation and inspections, monitors scale-house security systems, coordinates repairs with vendors, and helps schedule staffing and improve scale-house operations. It also directs and trains employees, supports daily paperwork and ticket discrepancy resolution, and ensures the scale house is clean and stocked for the next shift. The Lead Gate Attendant/Scale Operator identifies and documents incoming waste, determines appropriate customer billing, accepts or rejects loads based on their contents, processes special loads, collects and balances payments, and deposits daily receipts. Other duties include answering general telephone inquiries, maintaining a clean work area, and performing other assigned job-related duties.

Requirements

Good time-management skills to complete personal and staff responsibilities efficiently and safely.
Good communication skills, including the ability to communicate operational issues to management, work as a team member, and motivate staff.
Ability to follow through, adhere to a work schedule, and address challenges as they arise.
Ability to follow Company policies and rules, promote safety standards, and act honestly and trustworthily.
Experience in a previous position requiring cash handling and balancing cash and/or receipts.
Experience using computers and various software programs in a work environment outside the home.

Nice To Haves

Previous experience in the waste services industry.

Responsibilities

Review special-waste files and manifests for accuracy, and ensure initial and random inspections are completed by Operations.
Perform weekly radiation testing at scale houses where applicable.
Report scale-house security-system issues to the Operations Clerk, Operations Supervisor, and/or Operations Manager, and coordinate repairs with third-party vendors as needed.
Review daily schedules, estimate staffing-hour requirements, and adjust work procedures to support efficient scale-house operations and production schedules.
Recommend improvements to operating methods, turnaround times, and processing of inbound and outbound weights.
Direct employees, assign duties, explain policies and work instructions, coordinate activities with supervisors or managers, and train or assist in training new employees.
Ensure the scale house is clean and supplied at the end of each shift.
Assist the Operations Clerk with daily paperwork, ticket discrepancies, and video footage review.
Determine the contents of incoming material for proper customer billing; accept or reject loads and suggest alternatives based on waste type, special-waste requirements, and local market training.
Collect customer payments, issue receipts, balance daily receipts, maintain accurate records and billing, and deposit receipts in the safe depository.
Document and track waste entering the facility using truck scales and computer systems.
Notify Operations of special waste or other special loads, direct or dispatch them as necessary, and complete required paperwork and processing duties.
Answer telephone calls and provide general information to callers.
Maintain a clean work area.
Perform other job-related duties as assigned.