Garnishment Support Advisor

OneSource Virtual

1d•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The Garnishment Support Advisor is the expert-level support role within the Garnishment Center of Excellence (COE). This position provides advanced technical, regulatory, and operational guidance to both internal teams and external customers. The Advisor owns complex escalations, agency coordination, onboarding audits, regulatory reporting, and specialized billable services that fall outside the standard production workflow.

Requirements

High School diploma or equivalent; Associate's or Bachelor's degree preferred
Minimum of 3 years of experience in garnishment operations, payroll services, or agency coordination
Strong knowledge of garnishment regulations and order lifecycles
Experience with Workday or similar HCM/payroll systems
Proficient use of Microsoft Office including Excel, Outlook, and Word

Nice To Haves

5+ years of experience in garnishment operations for Level 2 and Level 3 consideration
Experience with Workday configuration and testing
Prior experience in compliance, agency relations, or audit management
Familiarity with Salesforce, EIWO portals, and state agency reporting systems
Experience supporting complex customers, escalations, or regulatory workflows

Responsibilities

Manage high-priority and sensitive escalations (judgments, show cause notices, hearing demands, court-ordered corrections), coordinating across agencies, courts, Legal, Accounting, Customer Support, and Garnishment Specialists to drive resolution.
Serve as the escalation SME for complex or ambiguous garnishment scenarios, providing technical and regulatory guidance to Specialists and Processors.
Act as the dedicated operational liaison during customer onboarding, offboarding, acquisitions, and business changes, including entering or uploading garnishment orders and correcting customer-created orders within the appropriate billing structure.
Conduct onboarding audits for accuracy, completeness, and proper configuration; provide early-cycle guidance to new Workday customers to prevent downstream errors.
Own EIWO enrollment and unenrollment throughout the customer lifecycle and manage lump sum reporting for support orders.
Own the end-to-end lifecycle of Deduct and Hold (D&H) audits and stale-dated check audits, including agency validation and initiating reissue or refund workflows.
Ensure compliance with state and federal regulations across all reporting activities, including weekly Minnesota Levy reporting (data validation and agency submission).
Track audit findings to identify systemic issues and drive process improvements across Garnishment Operations.
Maintain detailed records and deliver clear customer-facing audit summaries.
Support root-cause analysis efforts and contribute to internal documentation, playbooks, SOPs, and Knowledge Library content.
Provide troubleshooting support for advanced Workday configuration issues and participate in continuous improvement initiatives.