Garnishment Specialist

State of Oklahoma • Oklahoma City, OK

2d

About The Position

The Oklahoma Tax Commission is hiring a full-time Garnishment Specialist in In-House Collections. The position prepares, processes, and issues administrative wage garnishments for delinquent individual income tax accounts and manages related employer and taxpayer correspondence. The specialist reviews taxpayer and employer accounts, confirms legal and procedural eligibility, conducts hardship and exemption reviews, and considers legal referral for possible bank levy or asset hearing when garnishment is not appropriate. The role also advises taxpayers and their representatives about repayment options and establishes payment plans when applicable.

The specialist manages an assigned caseload with limited supervision, keeps garnishments and payment plans compliant, reviews records and applicable laws and procedures, and makes decisions based on relevant data. The employee may serve as an agency witness in court proceedings and may assist with projects across sections or divisions. This role has access to Federal Tax Information and requires strict confidentiality. Occasional travel may be required. Normal work hours are Monday through Friday, 7:30 a.m. to 4:30 p.m., with minor flexibility based on agency needs. Telework may be required; when applicable, the employee must be able to work both on-site and remotely and have secure internet access and a dedicated telephone or smartphone.

Requirements

• Bachelor's degree in accounting, finance, business, public administration, or a related field, and two years of experience in auditing, accounting, finance, taxation and revenue, credit collections, or investigative work; or an equivalent combination of education and experience.
• Knowledge of basic accounting methods and principles of business tax laws.
• Knowledge of office practices and procedures, including record maintenance.
• Knowledge of business mathematics, spelling, punctuation, and grammar.
• Knowledge of investigation techniques and research methods.
• Knowledge of computer technology principles, terminology, and automated systems.
• Knowledge of the functions and responsibilities of the division.
• Strong interpersonal skills, active listening, and verbal and written communication skills.
• Proficiency with PC office software, Microsoft Office, desktop tools, and data entry.
• Strong analytical, critical-thinking, problem-solving, time-management, and negotiation skills.
• Attention to detail and research and investigative experience.
• Ability to use computers to review, analyze, and calculate tax liabilities.
• Ability to exercise independent judgment, provide prompt service, and maintain effective working relationships.
• Ability to communicate orally and in writing, including using de-escalation techniques with difficult or irate taxpayers.
• Ability to maintain professionalism, multitask, prioritize, meet deadlines, and work effectively in a fast-paced environment.
• Ability to inspect records to determine compliance and tax liability and to interpret and apply policies, procedures, rules, and regulations.
• Ability to communicate professionally and positively with taxpayers in person, by phone, or by email.
• Ability to sit and stand for extended periods and operate a computer, keyboard, photocopier, telephone, calculator, and other office equipment.
• Ability to see and read computer screens and printed materials, hear and understand normal speech, and communicate clearly, with or without aids.
• Physical ability to lift up to 15 pounds, bend, stoop, climb stairs, walk, and reach.
• Willingness and ability to work both on-site and by telework when required, with secure internet and a dedicated telephone or smartphone during scheduled hours.
• Ability to uphold strict confidentiality when handling Federal Tax Information.
• Successful completion of a fingerprint-based background check, reference check, and federal and state tax compliance check is required for employment.

Nice To Haves

• Three or more years of experience in auditing, accounting, finance, taxation and revenue, credit collections, or investigative work.
• Proficiency in Microsoft Office with business application software.
• Previous tax or government knowledge.
• Experience with OneLink, FAST, and/or Gentax software.

Responsibilities

• Prepare, process, and issue administrative wage garnishments for delinquent individual income tax accounts, including managing employer and taxpayer correspondence.
• Review individual tax accounts, using third-party platforms as appropriate, and employer accounts to implement administrative wage garnishments.
• Manage assigned workloads, tasks, and cases.
• Confirm taxpayers meet legal and procedural requirements before implementing garnishments.
• Review accounts for potential legal referral for a bank levy or asset hearing when a taxpayer does not qualify for garnishment.
• Conduct exemption and hardship reviews related to wage garnishments when applicable.
• Advise taxpayers or their legal representatives about repayment options, including payment plans in lieu of garnishment, and establish payment plans when applicable.
• Review garnishments and payment plans for compliance and determine whether further action is required.
• Examine, investigate, and review records, reports, and management practices for compliance with state rules and statutes.
• Review applicable laws, regulations, procedures, and financial and administrative controls.
• Evaluate relevant data and situations and make appropriate decisions.
• Manage and prioritize an assigned caseload and serve taxpayers with limited supervision.
• Identify appropriate methods for completing tasks and meeting deadlines.
• Serve as the agency's witness in court proceedings concerning the validity and collection of outstanding liabilities and delinquencies, when needed.
• Assist with assigned projects and tasks, including work in other sections or divisions.

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees in the first year.
• 11 paid holidays a year.
• Paid maternity leave for eligible employees.
• Employee discounts with a variety of companies and vendors.
• Longevity bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level