Garage Valet

VPNE•Cambridge, MA

About The Position

The Garage Valet Attendant provides customer service by parking and retrieving customers’ vehicles. The role focuses on creating a positive, efficient, safe, and friendly parking experience, making a strong impression through every interaction, and providing the best possible service to guests and customers. The attendant maintains the safety and organization of the garage, keeps track of keys and vehicles, communicates information about garage operations when requested, and supports shift transitions. The role also includes assigned cleaning duties, maintaining a neat and groomed appearance, following attendance and safety policies, and completing damage or accident documentation.

Requirements

Must be at least 18 years old.
Proficient in English, both verbally and in writing; able to read, write, and verbally communicate in English.
Able to smile during customer interactions.
Upbeat personality, willingness to go the extra mile, and strong work ethic.
Maintain uniform standards while on job premises.
Ability to move quickly and organize cars efficiently.
Ability to stand for long periods.
Ability to safely operate vehicles and pass a driving test on a manual-transmission vehicle.
Ability to lift a minimum of 50 pounds.
Possess a valid driver’s license.
Able to pass a criminal background check and RMV check.
Ability to create relationships with customers and stay organized.
Clean driving record deemed insurable by VPNE’s current insurance provider.

Responsibilities

Keep the safety of self and others in mind at all times.
Park customers’ vehicles safely and securely in designated spaces, minimizing the potential for accidents.
Keep track of keys and vehicles throughout the garage.
Provide an exceptional guest experience through positive and friendly interactions.
Maintain organization at the operation.
Create a positive environment for customers and teammates through enthusiasm.
Use professional communication and VPNE-approved language choices.
Help facilitate the transition at the end of the shift.
Provide information about garage hours, rates, and special promotions upon request.
Maintain a neatly groomed appearance.
Perform cleaning duties as assigned.
Adhere to the VPNE attendance policy.
Follow safety protocols and procedures, wear appropriate safety gear, and promptly report hazards or incidents.
Fill out damage or accident reports and related documentation.