Garage Team Leader - Mass General Hospital

Towne Park • Boston, MA

1d • $20 - $22 • Onsite

About The Position

The Garage Team Leader is responsible for the general operations of a property that operates less than 24/7 and has nine or fewer GSAs. Working alongside coworkers, the Team Leader ensures that site service standards are met or exceeded. Under the direction of the District Manager or an assigned offsite Account Manager, the role includes coordination and administrative duties, troubleshooting, and guidance for the team. The Team Leader may address critical issues and make judgment calls when expediency is a priority.

The role combines guest and patient service with team leadership, client communication, scheduling, and operational administration. Work is full-time, scheduled from 8:00 a.m. to 4:30 p.m., and is primarily outdoors, sometimes for the entire shift. Travel of up to 5% may be required.

Requirements

• Bachelor’s degree from a four-year college or university.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver’s license and clean driving record.
• Must be at least 18 years old and pass a criminal background check, motor vehicle record check, and drug screen.
• Knowledge of GSA procedures.
• Ability to drive a manual transmission.
• Ability to plan effectively, set priorities, manage multiple projects simultaneously, and work under pressure to meet deadlines.
• Demonstrated work ethic, drive, energy, and persistence in achieving goals.
• Ability to remain stable, dependable, and professional in changing and difficult situations.
• Computer proficiency and technical aptitude, including use of Microsoft Excel, Word, Outlook, and technology and point-of-sale applications.
• Written and verbal communication skills to address all levels within the organization.
• Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
• Ability to speak, read, and write Standard English.
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
• Ability to meet the physical requirements of the role, including extended periods of sitting or standing and, as needed, running, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling.
• Ability to exert up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.

Responsibilities

• Ensure guest and patient service is delivered consistently across shifts; perform service duties, allocate labor, and respond to complaints and difficult situations.
• Maintain detailed knowledge of the client’s facility, services, amenities, local attractions, and parking information.
• Participate in “The Show” and deliver “Aggressive Hospitality,” including greeting guests and opening vehicle and hotel doors.
• Check in arriving guests or patients, explain parking and vehicle retrieval procedures, park and retrieve vehicles safely, use proper phone etiquette, and remain in appropriate service areas when not otherwise occupied.
• Provide bell services when applicable, including room presentations and delivery or pickup of items; assist with directions, taxis, reservations, and other inquiries.
• Assign routine and non-routine roles to coworkers as needed.
• Participate in hiring, orientation, and on-the-job training; share associate feedback and suggestions with the District Manager or Account Manager.
• Recognize strong performance, train and coach team members, provide feedback, conduct shift huddles, document performance, and promote teamwork through communication and example.
• Build working relationships with client staff, maintain communication and meeting rhythms, follow through on commitments, and keep the team focused on client objectives.
• Maintain controls for scheduling, overtime, tip reporting, and timekeeping; create work schedules and notify associates about changes or openings.
• Use Towne Park business systems and ensure compliance with policies and procedures; ensure time is reviewed and approved by the District Manager or Account Manager before payroll closes.
• Identify and collect revenue for vehicles; complete cash drop records, shift reports, and other paperwork; reconcile revenue and tickets at the end of each shift.
• Report ways to improve operating procedures and efficiency, and communicate relevant information to the work group.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager