2nd Shift Parking Garage Coordinator

Preferred Parking Service•Charlotte, NC

About The Position

The 2nd Shift Garage Coordinator manages the daily operations of parking facilities providing standard, event-based, and valet parking services. The role supervises staff, coordinates event logistics, manages valet operations, supports customers and tenants, and maintains safety and operational efficiency. The coordinator reviews the weekly event agenda, plans for event-related parking needs, places and removes signage at the appropriate times, and may temporarily close monthly entry and exit lanes during large events. They verify parking equipment is operating and stocked, report malfunctions, and inspect both garages and stairwells twice per shift for safety, maintenance, security, and other concerns. Inspection timing varies between weekdays and weekends. The role also provides parking-related customer support, communicates with Property Management, monitors garage cleanliness, removes debris, and reports issues requiring further attention. The coordinator is expected to take ownership of evening operations and help maintain a safe, clean, and efficient environment for tenants, guests, and visitors.

Requirements

High school diploma or equivalent.
At least 2 years of experience in parking, hospitality, or events.
Strong knowledge of parking equipment and systems, including gates, payment machines, and security systems.
Excellent leadership, organizational, and time-management skills.
Proficiency with maintenance management software and Microsoft Office Suite, including Excel and Word.
Basic proficiency with POS systems, valet software, PARCS equipment, and Microsoft Office.
Ability to lift up to 50 pounds as needed and work with equipment.
Ability to work indoors and outdoors in various weather conditions.
Ability to walk and inspect large parking facilities and climb stairs or ladders as required.
Ability to stand, walk, bend, climb, kneel, and stoop for extended periods.

Responsibilities

Review The Pearl weekly agenda at the start of each shift and identify events requiring parking support, signage, or traffic management.
Assess event parking needs and implement measures to maintain efficient vehicle flow, including temporarily closing monthly entry and exit lanes in Garage 210 (A) for large events when necessary.
Place event signage at designated locations at least one hour before an event and restore standard signage approximately one hour before the event concludes.
Verify that entry and exit equipment functions properly and is stocked with ticket and receipt paper; address or report malfunctions and operational concerns.
Inspect both garages and stairwells twice per shift for unauthorized occupants, safety hazards, maintenance concerns, suspicious activity, and unusual conditions; notify security, property management, or maintenance as appropriate.
Conduct weekday inspections approximately two hours after shift start and before shift end; conduct weekend inspections at the beginning of the shift and before leaving.
Assist customers and tenants with parking issues, including ticket problems, badge access, AVI stickers, and general parking inquiries.
Provide professional and courteous customer service.
Maintain communication with Property Management, respond to requests and concerns, and report significant incidents, operational issues, and event-related parking impacts.
Monitor garage cleanliness and appearance, remove trash and debris, and report cleaning or maintenance issues requiring additional attention.
Remain visible and proactive in identifying operational issues, use sound judgment, and support safe, clean, and efficient parking facility operations.
Perform other duties as necessary or assigned.