2nd Shift Parking Garage Coordinator

Preferred Parking Service, LLC•Charlotte, NC

About The Position

The 2nd Shift Garage Coordinator manages daily operations at a parking garage providing standard, event-based, and valet parking services. The role includes supervising staff, coordinating event logistics, managing valet operations, supporting customers and tenants, and maintaining safety and efficiency throughout the parking facilities. The coordinator reviews the weekly event agenda, assesses parking and traffic needs, places and removes event signage, and ensures parking equipment is operational and stocked with ticket and receipt paper. The role also involves inspecting both garages and stairwells twice per shift, identifying safety, maintenance, security, and occupancy concerns, and notifying the appropriate teams. The coordinator maintains communication with Property Management, addresses parking-related customer issues, monitors cleanliness, and takes ownership of evening operations to keep the facilities safe, clean, and fully operational.

Requirements

High school diploma or equivalent.
At least 2 years of experience in parking, hospitality, or events.
Strong knowledge of parking equipment and systems, including gates, payment machines, and security systems.
Excellent leadership, organizational, and time-management skills.
Proficiency with maintenance management software and Microsoft Office, including Excel and Word.
Basic proficiency with POS systems, valet software, PARCS equipment, and Microsoft Office.
Ability to lift up to 50 pounds as needed and work with equipment.
Ability to work indoors and outdoors in various weather conditions.
Ability to walk and inspect large parking facilities and climb stairs or ladders as required.
Ability to stand, walk, bend, climb, kneel, and stoop for extended periods.

Responsibilities

Review the weekly agenda at the start of each shift and identify events that may need parking support, signage, or traffic management.
Assess event-related parking needs and implement measures to maintain efficient vehicle flow, including temporarily closing monthly entry and exit lanes for large events when needed.
Place required event signs at designated locations at least one hour before an event and restore standard signage approximately one hour before it concludes.
Check parking equipment throughout the shift, ensure machines are stocked with ticket and receipt paper, and address or report malfunctions and operational concerns.
Inspect both garages and stairwells twice each shift for unauthorized occupants, safety hazards, maintenance concerns, suspicious activity, and unusual conditions; notify security, property management, or maintenance as appropriate.
Schedule inspections according to weekday and weekend procedures.
Assist customers and tenants with parking issues, including ticket problems, badge access, AVI stickers, and general parking inquiries, while providing professional and courteous service.
Maintain communication with Property Management and promptly respond to requests or operational concerns.
Inform Property Management of significant incidents, operational issues, and event-related parking impacts.
Monitor cleanliness and appearance in both garages; remove trash and debris and report cleaning or maintenance issues requiring further attention.
Remain visible and observant, proactively identify and address operational issues, and exercise sound judgment when procedures do not cover a situation.
Support a safe, clean, and efficient parking environment for tenants, guests, and visitors.
Perform other duties as necessary or assigned.