Gaming Technician 2
About The Position
Responsible for repairing and maintaining electronic gaming devices (EGDs) under the direction of the Gaming Technician 3. The role performs floor repairs, preventive maintenance, overhauls, and initial setup and checkout of new EGDs, while supporting device moves and assisting slot floor staff with jackpot verification and guest disputes. The technician maintains knowledge of gaming laws, regulations, internal controls, policies, and procedures, and promotes courteous guest service and respectful workplace conduct. The position requires the use of test and troubleshooting equipment to diagnose and isolate electronic faults, including at board level. It also involves routine and overhaul maintenance of EGDs and related equipment, communicating technical information to non-technical personnel, and demonstrating working knowledge of equipment and processes such as pallet jacks, forklifts, and sign or engraving machines. The physical work includes standing, walking, handling tools and devices, lifting and maneuvering heavy gaming equipment, and working around moving mechanical parts in a casino environment that may be smoky and moderately to loudly noisy.
Requirements
- High school diploma or GED preferred.
- Two years of slot floor experience.
- Knowledge of moving mechanical parts, gaming devices, electronics, and electrical functions.
- Ability to understand and carry out detailed verbal and written instructions.
- Ability to read and use schematics and troubleshooting flow charts.
- Ability to read and understand EGD technical manuals.
- Ability to respond to inquiries or complaints from guests, regulatory agencies, or business community members and present information effectively in one-on-one and small-group settings.
- Ability to perform arithmetic using whole numbers, fractions, and decimals and work with concepts such as probability and statistical inference.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
- Ability to develop and maintain relationships with casino technical staff and communicate technical information to non-technical personnel.
- Ability to specify and develop queries and reports using a range of software; ability to think logically and follow detailed instructions.
- Must obtain a Level 2 Gaming License.
- Regularly stand, walk, use hands to handle objects and tools, reach, and talk or hear; required vision includes close, distance, color, peripheral, and depth perception, as well as adjusting focus.
- Regularly lift or move up to 75 pounds and occasionally up to 100 pounds; regularly push, pull, and maneuver gaming devices weighing up to 100 pounds.
- May occasionally climb a 12-foot ladder and must stoop, kneel, and crouch while repairing gaming devices.
- Must successfully complete screening for essential job functions.
Nice To Haves
- Electronics degree preferred.
Responsibilities
- Repair, clean, overhaul, and perform preventive maintenance on electronic gaming devices (EGDs) on the gaming floor in accordance with gaming regulations.
- Perform initial setup and checkout of new EGDs.
- Assist management with breaking down, relocating, and setting up EGDs and stands.
- Assist slot floor personnel with jackpot verification and help ensure EGD integrity when jackpots occur or when requested.
- Maintain current knowledge of applicable gaming laws and regulations, internal controls, policies, and procedures.
- Bring disputes and unusual guest activity to the attention of the shift manager.
- Provide prompt, courteous, efficient guest service and assist floor personnel with guest service and disputes when requested.
- Demonstrate proficiency with test meters and EGD testing and troubleshooting equipment.
- Perform immediate, periodic, and overhaul maintenance on EGDs, equipment, hardware, and peripheral attachments.
- Identify and isolate electronic faults at the board level.
- Instruct Gaming Technicians on technical aspects of EGD repair.
- Apply knowledge of equipment processes, testing, software, and hardware setups, including pallet jacks, forklifts, and sign or engraving machines.
- Encourage mutual respect, dignity, and integrity among employees and help create a fun atmosphere for casino guests.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
