Gaming Technician 2

Four Winds Casinos•Silver Creek Township, MI

About The Position

Responsible for the repair and maintenance of electronic gaming devices (EGDs) under the direction of the Gaming Technician 3. The role performs routine, immediate, periodic, and overhaul maintenance on gaming devices, equipment, hardware, and peripheral attachments; conducts initial setup and checkout of new EGDs; and assists with relocating and setting up machines and stands. The technician also supports jackpot verification and EGD integrity, responds to guest service and dispute situations, and maintains knowledge of applicable gaming laws, regulations, internal controls, policies, and procedures. The position requires technical troubleshooting and repair capabilities, proficiency with test and troubleshooting equipment, and the ability to communicate technical information to both technical and non-technical personnel. A Level 2 Gaming License is required.

Requirements

Two years of slot floor experience.
Level 2 Gaming License.
Knowledge of moving mechanical parts, gaming devices, electronics, and electrical functions.
Ability to understand and carry out detailed verbal and written instructions.
Ability to read and use schematics and troubleshooting flow charts.
Ability to read and understand EGD technical manuals.
Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, fractions, and decimals, and work with concepts such as probability and statistical inference.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables.
Ability to develop and maintain relationships with casino technical staff and communicate technical information to non-technical personnel.
Ability to specify and develop queries and reports using a range of software.
Ability to think logically and follow detailed instructions.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 75 pounds, occasionally lifting up to 100 pounds, and regularly pushing, pulling, and maneuvering gaming devices weighing up to 100 pounds.
Ability to stand, walk, handle tools or controls, reach, talk, hear, and occasionally climb a 12-foot ladder; stoop, kneel, and crouch while repairing devices.
Applicants must successfully complete screening for essential job functions.

Nice To Haves

High school diploma or GED preferred.
Electronics degree preferred.

Responsibilities

Repair, clean, overhaul, and perform preventative maintenance on electronic gaming devices in accordance with gaming regulations.
Perform routine maintenance and repair of all EGDs on the gaming floor.
Handle the initial setup and checkout of new EGDs.
Assist management with breaking down, relocating, and setting up EGDs and stands.
Assist slot floor personnel with jackpot verification and help ensure EGD integrity when jackpots occur or when requested.
Maintain current knowledge of applicable gaming laws and regulations, internal controls, policies, and procedures.
Bring disputes and unusual guest activities to the attention of the shift manager.
Provide prompt, courteous, efficient, and consistently excellent guest service.
Follow detailed verbal and written instructions.
Demonstrate proficiency with test metering devices and EGD test and troubleshooting equipment.
Identify and isolate electronics faults at board level.
Instruct Gaming Technicians on technical aspects of EGD repair.
Perform immediate, periodic, and overhaul maintenance on EGDs, equipment, hardware, and peripheral attachments.
Demonstrate working knowledge of processes, tests, software, and hardware setups for equipment including pallet jacks, forklifts, and sign/engraving machines.
Assist floor personnel with guest service and disputes when requested.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees.