Gaming Shift Supervisor/ 3 Game Dealer
About The Position
This role involves supervising gaming operations, ensuring superior customer service, and performing various administrative and operational tasks. The Gaming Shift Supervisor will conduct audits, track players and chips, operate computer systems in the pit area, and perform employee evaluations. They will also be responsible for scheduling pit rotations, understanding and implementing Title 31 regulations, and managing the opening and closing of table games. Communication with surveillance and other casino departments is crucial, as is settling disputes between dealers and customers. The role also requires explaining game rules and betting terminology to customers, completing customer ratings, and filling in as a dealer when necessary. Attendance at all meetings and performance of other assigned duties are also expected.
Requirements
- Knowledge of Title 31.
- Ability to fill in as a dealer as needed and requested.
Nice To Haves
- Knowledge and ability to explain standard betting terminology to customers.
Responsibilities
- Provide superior customer service to internal/external customers.
- Perform scheduled audits for blackjack tables along with tracking chips and players.
- Operate computer in pit area.
- Perform evaluations on a daily, 30/60/90 day, and annual basis of all gaming employees as requested and assigned.
- Schedule pit rotation.
- Complete necessary tracking of players for Title 31.
- Follow procedure to open and close all table games.
- Perform initial procedure violations of dealers and pass on to Shift Manager for approval.
- Maintain close communication with surveillance department and other departments within casino.
- Settle disagreements between dealers and customers.
- Explain the rules of the games to customers, including different games offered in live-action as well as tournament games.
- Explain standard betting terminology to customers.
- Complete accurate ratings on customers.
- Fill in as a dealer as needed and requested.
- Attend all meetings.
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
