Gaming Safety Officer-Gilley's

Gilley's•Park City, KS

11d•Onsite

About The Position

Enforces company guest safety regulations, ensures a controlled and safe environment at the facility, and responds to medical situations. This role involves safeguarding the facility's assets, enforcing state gaming regulations, and preparing various reports. The Gaming Safety Officer also serves as a customer service representative, greeting guests, providing information about casino programs and amenities, and building guest relations. Responsibilities include monitoring the collection and transport of Drop Boxes, reporting improper or illegal acts, and potentially training new security officers. The role requires handling customer interactions with a consistently outgoing and cheerful demeanor, resolving routine complaints, and ensuring guests feel welcome and invited back. The officer patrols the casino floor, utilizing open body language, and politely assists guests. Adherence to policies and the ability to resolve guest disputes up to a pre-determined amount are essential, with escalation to management when necessary. Cross-training in other departments may also be required.

Requirements

Must be at least 21 years of age or older and have the ability to obtain and retain a KRGC Gaming License.
High school diploma or equivalent, required
Basic mathematic proficiency
Current EMT license or above issued by State of Kansas
Display professionalism; excellent verbal and written communication skills
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Able to use tact when dealing with difficult guests
Physically mobile with reasonable accommodations
Must be able to respond to visual and audio cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to lift items weighing up to 50 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Excellent vision, including peripheral
Excellent hearing with the ability to wear an earpiece for 8-10 hours
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities

Responds to medical situations and renders first aid/BLS for Team Members and guests as allowed by license
Escorts all internal money transfers throughout gaming facility
Safeguards the facilities assets
Enforces State Gaming Regulations including the System of Internal Controls and Emergency Operating Procedures
Prepares Accident Reports, Medical Reports and Security Incident Reports
Greets customers as a representative and provides information concerning casino programs and amenities, restaurants, and the Players Club program
Monitors the collecting and transporting of Drop Boxes to the storage area
Reports improper or illegal acts or suspected improper or illegal acts to the Guest Safety Manager or acting Gaming Facility Shift Manager
May train new Security Officers and/or Security Officer EMT’s as necessary
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language to guests on casino floor while patrolling; politely speaks with and assists guests as needed
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other departments.
Other duties as assigned