Surveillance Officer, Hamburg Gaming

Delaware North•Town of Hamburg, NY

9d•Onsite

About The Position

Delaware North Gaming is seeking a full-time Surveillance Officer to join our team at Hamburg Gaming in Hamburg, New York. As a Surveillance Officer, you will be conducting facility-wide surveillance camera operations to assist in the protection and safety of the property for guests and team members. This role offers fast-paced work in a collaborative environment.

Requirements

High school diploma or GED required.
Working knowledge of surveillance audio and video equipment.
Must be able to obtain a NYS Video Gaming License.

Nice To Haves

Some college preferred.
Minimum one to two years related experience preferred.

Responsibilities

Responsible for the enforcement of State Video Lottery regulations.
Provide surveillance of gaming room floor and cash operations for the purpose of spotting procedural violations and illegal activity.
Use of audio/video equipment to observe business operations.
Comply with confidentiality regulations regarding all surveillance information including camera coverage, investigations, and proprietary material.
Verify and account for surveillance records, reports, and camera views.
Written reports and logging of any observed violations and illegal activity, in a timely manner.
Maintain current knowledge of camera locations and viewing angles.
Monitor facility intrusion and panic alarms.
Report promptly all camera and equipment deficiencies.
Maintain a safe work and customer environment.
Treats each person, customer, or associate as an individual and in a professional manner.
Leads by example in the skills of Customer service and positive interaction with associates, customers, and supervisors by mutual respect for all person’s needs.
Demonstrates skill in dealing with customer complaints, using active listening skills to control difficult situations and maintain customer goodwill.