Surveillance Officer

Caesars Entertainment • Shelbyville, TN

7d • Onsite

About The Position

A Surveillance Officer protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations. This position is responsible for observing and reporting any irregularities, safety hazards, compromises to camera coverage, illegal activities, or incidents of theft, embezzlement, cheating, or illegal activity by guests or employees. The role also involves identifying activities and behaviors that violate company policy, procedures, and laws. Responsibilities include answering telephone and radio calls, maintaining accurate logs, and ensuring the confidentiality and integrity of the surveillance department.

Requirements

• Ability to read, write and communicate in English.
• Good telephone skills, including the ability to transfer the information gained verbally to a report.
• Report writing skills.
• Ability to operate standard office equipment.
• Ability to work an entire shift sitting in front of large groupings of monitors.
• Computer literacy and ability to type at a reasonable speed.
• Must become familiar with the Indiana Gaming Commission Rules and Regulations and Title 31 requirements.
• Must become familiar with all Internal Controls and Standard Operating Procedures.
• Ability to type and utilize common computer programs such as, Word, Excel, and File Maker Pro.
• Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.
• High School Diploma or GED and 1 year experience in surveillance, security, loss prevention, law enforcement, or military experience; or an equivalent combination of education and/or work experience is required.
• Must be able to work in a highly populated fast-paced and noisy environment.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Must be able to sit or stand for long hours observing numerous closed circuit television screens.
• Must be able to identify and react to the varied sounds of alerts and alarms.
• Manual dexterity to operate, monitors, computers, controllers, and cameras.
• Excellent vision including peripheral.
• Ability to bend, stoop, reach, kneel, twist, and grip items when necessary.
• Ability to read, write, speak, and understand English.
• Ability to operate in mentally and physically stressful situations.
• Ability to work with and maintain a good rapport with other departments.
• Ability to get along with co-workers in a somewhat confined work space.
• Disclosure of any family member or relationship with an employee of Horseshoe Indianapolis Racing and Casino is required immediately, as some positions may be in conflict.

Nice To Haves

• Knowledge of casino operations is preferred.
• Operation of keypad call up, control and manipulation of PTZ (pan/tilt/zoom) cameras is preferred.

Responsibilities

• Observes and reports to the Surveillance Shift Supervisor any irregularities, safety hazards, compromises to the camera coverage and/or security features of the property, illegal activities, incidents of theft, embezzlement, cheating or illegal activity by guests or employees noted while monitoring the operation of gaming and money handling areas.
• Identifies activities and behaviors that are in violation of company policy and procedure and federal, state and local laws and regulations.
• Answers telephone and radio calls.
• Maintains accurate and complete logs of all calls and incidents.
• Maintains confidentiality and integrity of the surveillance department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED