Games Supervisor-Slots- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

11d

About The Position

The Games Supervisor in Slots is responsible for monitoring and supervising daily Slot and Keno floor operations, including Bingo and Sportsbook when needed on an assigned shift. The role ensures employees provide courteous, prompt, and outstanding service and is responsible for casino operations during the assigned shift. The supervisor leads department staffing and performance, including interviewing, training, selecting, assigning, and supervising team members. The position also oversees gaming transactions and wagering controls, handles employee and guest concerns, supports regulatory compliance, and communicates feedback from the slot floor to upper management. The supervisor may write Sportsbook tickets when needed and perform other duties as assigned.

Requirements

High school diploma or G.E.D.
Strong supervisory and leadership skills.
Knowledge of casino rules, regulations, and procedures pertinent to Slots and Keno operations.
Flexibility to work all shifts as needed.
Professional demeanor and excellent verbal and written communication skills.
Sound decision-making ability, ability to motivate personnel, and effective supervisory skills.
Knowledge of ten-key and computer skills.
Ability to handle and secure keys within department guidelines.
Strong money-handling and documentation skills.
Knowledge of casino rules, procedures, and regulations pertaining to Slot Operations.
Ability to work well with coworkers and as a team across departments and management levels.
Basic knowledge of other games and services offered at the casino.
Ability to read, write, speak, and understand English.
Well-groomed appearance.
Ability to maneuver to all areas of the casino.
Ability to lift up to 40 pounds.
Willingness to assist in keeping the casino clean.
Willingness to approach and converse with strangers.
Ability to bend, reach, kneel, twist, and grip items.
Ability to walk and remain on foot for long periods.
Sense of urgency and ability to keep up with a fast-paced business.
Ability to work calmly and professionally in stressful situations.
Ability to tolerate areas with secondary smoke, high noise levels, bright lights, and dust.
Ability to respond to visual and aural cues.

Nice To Haves

Minimum 1–2 years of previous experience in either Slots or Keno is preferred.

Responsibilities

Interview, train, and select employees for the department.
Review and analyze employee performance and recommend wage increases, promotions, or demotions as needed.
Respond to and handle employee and guest concerns and grievances in a timely and efficient manner.
Recommend or take appropriate disciplinary action in accordance with established policies and procedures.
Plan, supervise, and monitor team members’ work in assigned areas.
Train employees in Slots, Keno, Bingo, and Sportsbook, providing direction and knowledge needed to perform their responsibilities.
Observe, verify, and supervise jackpot and other large payout transactions, countersigning jackpot checks where appropriate.
Supervise Race & Sportsbook wagering policies when needed and ensure betting control guidelines are followed.
Resolve bet queries within authorized levels and in a timely manner.
Oversee significant monetary exchanges to ensure prompt and accurate transactions.
Complete daily personnel assignments and reassign floor personnel based on business volume.
Provide feedback from the slot floor to upper management to support superior customer service.
Apply knowledge of department policies and procedures, including relevant federal and regulatory laws and guidelines.
Build and maintain customer rapport by handling disputes and working toward customer satisfaction.
Identify situations requiring management attention and exercise appropriate discretion.
Handle and secure keys in accordance with department guidelines.
Adhere to regulatory, departmental, and company policies.
Manage casino operations on an assigned shift and serve as a role model for other employees.
Write Sportsbook tickets when needed.
Perform other duties as assigned.