Games Supervisor-Slots- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

22h

About The Position

The Games Supervisor in Slots monitors and supervises daily Slot and Keno floor operations, including Bingo and Sportsbook when needed on an assigned shift. The role ensures employees provide courteous, prompt, and outstanding service and is responsible for casino operations during the assigned shift. The supervisor plans and monitors team members’ work, supports staffing and personnel decisions, handles employee and guest concerns, and provides training and direction across gaming areas. The position also oversees payouts, wagering policies, betting controls, monetary exchanges, floor assignments, and compliance with regulatory, departmental, and company policies.

Requirements

High school diploma or GED required.
Strong supervisory and leadership skills.
Knowledge of casino rules, regulations, and procedures pertinent to Slots and Keno operations required.
Flexibility and availability to work all shifts as needed.
Professional demeanor and excellent verbal and written communication skills.
Sound decision-making, ability to motivate personnel, and effective supervisory skills.
Knowledge of ten-key and computer skills.
Ability to handle and secure keys according to department guidelines.
Strong money-handling and documentation skills.
Knowledge of casino rules, procedures, and regulations pertaining to Slot Operations.
Ability to work well with coworkers and as a team across departments and management levels.
Basic knowledge of other games and services offered at the casino.
Ability to read, write, speak, and understand English.
Well-groomed appearance.
Ability to maneuver throughout all areas of the casino.
Ability to lift up to 40 pounds.
Willingness to assist in keeping the casino clean.
Willingness to approach and converse with strangers.
Ability to bend, reach, kneel, twist, and grip items.
Ability to walk and remain on foot for long periods.
Sense of urgency and ability to keep up with fast-paced business practices.
Ability to work calmly and professionally in stressful situations.
Ability to tolerate areas with secondary smoke, high noise levels, bright lights, and dust.
Ability to respond to visual and aural cues.

Nice To Haves

One to two years of previous experience in Slots or Keno is preferred.

Responsibilities

Interview, train, and select employees for the department.
Review, analyze, and recommend wage increases, promotions, or demotions as needed.
Respond to and handle employee and guest concerns or grievances in a timely and efficient manner.
Recommend or take appropriate disciplinary action in accordance with established policies and procedures.
Plan, supervise, and monitor the work of team members in assigned areas.
Train employees in Slots, Keno, Bingo, and Sportsbook, providing knowledge and direction to perform their responsibilities.
Observe, verify, and supervise jackpot and other large payout transactions, countersigning jackpot checks where appropriate.
Supervise Race & Sportsbook wagering policies when needed.
Ensure betting control guidelines are followed in the sportsbook.
Resolve bet queries within authorized levels and in a timely manner.
Oversee significant monetary exchanges to ensure transactions are prompt and accurate.
Complete daily personnel assignments and reassign floor personnel based on business volume.
Provide feedback from the slot floor to upper management to support superior customer service.
Apply knowledge of department policies and procedures, including federal and regulatory laws and guidelines.
Build and maintain rapport with customers by handling disputes and working toward customer satisfaction.
Identify situations requiring management attention and exercise appropriate discretion.
Handle and secure keys according to department guidelines.
Adhere to regulatory, departmental, and company policies.
Take responsibility for casino operations on an assigned shift.
Serve as a role model, represent Harrah’s positively, and encourage other employees to do the same.
Write Sportsbook tickets when needed.
Perform other duties as assigned.