Cage Cashier Lead-Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

About The Position

The Cage Cashier Lead assists the Cashiering Supervisor with scheduling, variance investigations, procedural coaching, and vault and cage operations. The role also provides friendly, efficient, and accurate cashiering services to customers and employees. The lead serves as the first line of authority when the supervisor is absent and is responsible for the shift’s customer service, policies and procedures, and the balance and operation of the cage or vault.

Requirements

High school diploma or GED.
Cashiering knowledge, good math skills, and problem-solving abilities.
Proven communication, mediation, and decision-making abilities.
Excellent guest and human relations skills.
Ability to work well with coworkers as part of a team.
Well-groomed appearance.
Ability to read, write, speak, and understand English.
Computer literacy, including knowledge of Microsoft Office and Excel.
Ability to maneuver in confined spaces and access all areas of cashiering stations and the vault.
Ability to push, pull, lift, and carry 50 pounds.
Ability to bend, reach, kneel, twist, and grip items while working.
Ability to stand for extended periods.
Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine, and photocopier.
Ability to work in a fast-paced environment.
Ability to respond to visual and auditory cues.
Ability to work in a smoke-filled environment.
Ability to work any shift on any day.
Ability to operate in mentally and physically stressful situations.

Nice To Haves

Prior supervisory experience.
Prior work experience in a casino cashier role.

Responsibilities

Serve as the first line of authority in the supervisor’s absence.
Oversee customer service and compliance with policies and procedures in the main bank or cage during the shift.
Maintain the balance of the cage or vault during the shift.
Make appropriate deposits and move money to and from the cage or vault.
Complete paperwork and maintain proper documentation of money.
Operate the assigned bank or window according to procedure.
Ensure internal control policies are followed.
Promote guest service and satisfaction, resolve disputes when applicable, and adjust scheduling needs according to customer flow.
Adhere to and ensure compliance with applicable federal, state, and gaming laws and government agency requirements.
Oversee money-handling functions and bankroll distribution for other departments, assisting where cashiering and credit experience may apply.
Recommend file documentation, including coaching, work history entries, tardiness or absenteeism, and superior performance notations such as WOW Bucks.
Use appropriate judgment and remain firm yet polite when necessary, including in adverse situations.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Establish and recommend procedure changes that ensure proper accountability for guests and employees.
Act as a role model and representative of Harrah’s, and encourage other employees to do the same.
Perform other duties as assigned.