Game Night Staff: Membership Services (Part-Time/Seasonal)
About The Position
Monumental Sports & Entertainment (MSE) is a leading integrated sports and entertainment company. MSE's portfolio includes premier professional sports teams, world-class venues, and media properties such as the Washington Capitals, Washington Wizards, Washington Mystics, Capital City Go-Go, Capital One Arena, and Monumental Sports Network. Rooted in Washington, D.C., MSE drives innovation and delivers extraordinary experiences. The company is powered by talented people who bring passion, creativity, and collaboration. This position is responsible for supporting the Membership Services department during Capitals home games, providing excellent customer service and assisting with various game night duties.
Requirements
- Previous customer service experience is helpful.
- Strong communication skills to positively communicate and interact with guests and fans.
- Organized with the ability to multi-task and problem solve in a dynamic work environment.
- Hardworking, detail oriented, and results driven.
- Ability to work effectively both independently and in a team environment.
- Requires prolonged standing, walking, and stair climbing to access full facility.
- Able to comfortably lift and carry up to 25 pounds.
- Must be 18 years of age or older.
- Availability to work most Capitals home games during the season.
- Flexibility to work evenings, weekends, and holidays as needed.
Nice To Haves
- Positive and motivated individuals
- Passionate about gaining membership service experience with a professional sports organization
- Positive, outgoing, love sports and passionate about supporting the Capitals
Responsibilities
- Provide excellent customer service to all guests during events in the 25-26 season.
- Support the distribution of giveaway items to fans.
- Efficiently respond to fan and season-ticket member inquiries.
- Work closely with department staff in the execution of game night duties.
- Support the set up and breakdown of Membership Services areas including VIP seating.
- Be familiar with and answer questions related to season-ticket member benefits and events.
- Other duties as assigned.
Benefits
- Pay Rate: $18.40 USD/hour.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
