Seasonal Part-Time Night Auditor

Lodging Dynamics•Scottsdale, AZ

5d•Onsite

About The Position

The Night Auditor is responsible for greeting guests upon arrival, checking them in, and providing them with any information they need to enjoy their stay. This role also involves processing invoices, posting checks to vendors, distributing employee checks, and reconciling all accounts in a timely manner. The Night Auditor must verify that all end-of-day work has been performed by other departments, schedule guest wake-up calls and reservations for the following day, and respond to guest inquiries, concerns, and complaints as needed. Additionally, the Night Auditor will answer phones and place reservations.

Requirements

Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Strong eye for details
Good problem-solving skills
Ability to multitask
Solid customer service skills
Strong written and verbal communication skills
Exceptional customer service skills

Nice To Haves

Leadership development program and growth opportunities

Responsibilities

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee checks
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
Verify that all EOD work has been performed by other departments
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations