Gaggle Support Representative (Remote, United States)

Gaggle Net, Inc.

1d • Remote

About The Position

This is a remote position. Gaggle works with K-12 schools to prevent bullying, school violence, self-harm and suicide. The work is unequivocally worthwhile - we’ve saved over 1,400 student lives last school year. Reporting to the Gaggle Support Team Supervisor, the entry level Gaggle Support Representative has the primary responsibility of providing excellent customer service by way of many different channels including email, phone and live chat. You should have a passion for assisting customers and the ability to troubleshoot issues to help resolve customer inquiries.

Requirements

• Minimum of 1 year customer service and other relevant experience
• Must have proven experience demonstrating a customer-first attitude and be service-oriented, friendly, and possess a positive attitude
• Strong problem solving skills and the desire to dig deep to analyze customer issues, solve problems, and document the details in our records
• Excellent communication skills, both written and verbal
• Ability to work a full time position with flexibility to cover all hours of customer needs

Nice To Haves

• College Degree or equivalent experience
• Experience using G Suite and/or Office365 by way of the administration tools
• Knowledge of CRM and help desk solutions such as Salesforce Service Cloud.
• Previous software experience

Responsibilities

• Work to resolve technical problems reported by customers via phone (inbound and outbound), email and live chat
• Provide exceptional customer service in a responsive, resourceful, and friendly manner
• Answer questions related to Gaggle products by working extensively within the G Suite and Office365 applications
• Analyze and review customer system setup to ensure accuracy
• Educate customers on their particular Gaggle services and resources
• Work with assigned customers to implement services and to provide ongoing support

Benefits

• PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
• Dental insurance (including orthodontia) through Guardian
• Vision insurance through BCBS/EyeMed
• HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
• 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
• Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
• Flexible PTO
• Generous, 100% to 70% paid leave plans, up to 90 days
• Pet Insurance Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree