FWS Student Assistant - Admission Call Center Representative

The New School • Lowell, MA

7d • Hybrid

About The Position

The Admissions Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role. The role of an Admission student call agent is to act as a partner between staff and students throughout the admission process. Student Representatives are expected to be proactive with a friendly and professional attitude and answer general Level 1 admission-application enrollment inquiries that focus on gathering and recalling information. Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies.

Requirements

• Minimum one-year office experience
• Understanding of The New School programs and admission procedures.
• Excellent communication skills, both written and verbal.
• Working knowledge of Google Suite and Microsoft Office Suite.
• Must be able to work a minimum of 6-10 hours per week
• This position requires reliable access to a computer/laptop and internet.
• This is a Federal Work Study Position for students who were awarded a Federal Work Study (FWS) award, please upload a copy of your FWS Award letter in addition to your other application documents to be considered for this role.

Nice To Haves

• Student Representatives are expected to be proactive with a friendly and professional attitude
• The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting.

Responsibilities

• Answer incoming calls and triaging communication to appropriate staff/departments
• Assist callers in navigating The New School website, application processes, and event registration
• Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service
• Effectively and strategically utilize New School remote communication technologies
• The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries.
• Providing exceptional customer service is a key aspect of the role.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed