Funeral Services Assistant

Service Corporation International•Universal City, TX

About The Position

The Funeral Services Assistant provides clerical and administrative support for funeral operations. The role involves meeting the public, answering questions and providing information about funeral and cremation services, responding to phone calls courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by families and management. Attendance at monthly staff meetings is expected. Duties must be performed in keeping with the company’s mission and values and in compliance with its policies and procedures. The assistant prepares service spaces and materials, handles service-related documents, and may assist with respectful preparation of remains—including dressing and lifting—or operate a crematory, as permitted by law and company regulations. The position also includes office work, errands, ushering and parking, driving funeral home vehicles, arranging refreshments where allowed, supporting families during visitations and services, and cleaning vehicles when required.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operate a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands, including delivering flowers and picking up supplies or documents.
Serve as an usher and assist with parking cars or other transportation requirements.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.