Funeral Services Assistant

Service Corporation International•Fort Worth, TX

2d•Onsite

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role includes welcoming and assisting the public, answering questions about funeral and cremation information, answering phones courteously, and helping with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in adherence to its policies and procedures. The assistant prepares service spaces and arrangements, handles service-related documents, and may respectfully assist with preparing deceased individuals, including dressing and lifting, or operating a crematory when permitted by law and company regulations. The role also involves office tasks, errands, ushering and transportation, driving funeral home vehicles, providing refreshments where permitted, supporting families during visitations and services, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, keepsakes, and other family mementos; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Respectfully assist with preparation of remains, including dressing and lifting deceased individuals, or operating a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and assist with parking cars or other transportation requirements.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorial services, and funerals, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office and provide information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.