Funeral Services Assistant

Service Corporation International•Conroe, TX

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role also involves meeting members of the public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by client families and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn to use MS Office and databases.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos, and ensure these items are properly cared for and stored.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operating the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform other transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office for information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.
Answer questions and provide information about funeral and cremation services and related topics.
Assist with funeral, memorial, and other services or ceremonies as requested by client families and management.