Funeral Services Assistant

SCI Shared Resources•Conroe, TX

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role involves interacting with the public, answering questions about funeral and cremation services, responding to phone calls courteously, and assisting with funeral, memorial, and other ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission, values, policies, and procedures. The assistant prepares service areas and items, handles service-related documents, may assist with respectful preparation of remains, and performs office, transportation, and general support duties. The role also includes welcoming client families, accommodating their needs during services and visitations, and helping ensure the funeral home and vehicles are ready for use.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes or mementos, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased individuals, including dressing and lifting, or operating a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and, when required, client vehicles.
Attend monthly staff meetings.
Perform duties in accordance with the company mission, values, policies, and procedures.