Funeral Services Assistant

Service Corporation International•Alhambra, CA

13d•$20 - $23•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Take directions from the Funeral Services Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, assist escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. Assist with visitations & funeral services preparations Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center. Use knowledge of cemetery lawns and gravesite locations to assist customers. At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family. Abide by the Company dress code and any department requests regarding work attire. Actively participate in staff meetings. Answer telephones using proper etiquette, and obtain first call and service information from families. Maintain a positive working relationship with Company employees. Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service. Must be able to multi-task, set priorities, and organize work. Must complete all assignments and responsibilities as directed, and in a timely manner. Adhere to Company policies, procedures, rules, and controls. Adhere to safety rules and regulations, and report unsafe practices to management. Act on customer complaints to provide satisfactory resolution. Understand and achieve annual SMART goals. Participate in training and skill development opportunities to improve competency and customer service. May be asked to perform special tasks and assist other departments with various tasks when necessary. Report to work on time and maintain standard attendance in accordance with company policy.

Requirements

Previous customer service experience
High School Diploma or GED
Ability to lift a minimum of 75 lbs
CA Drivers’ License and good driving record
Ability to read maps and follow directions
Safely drive Company vehicles
Excellent interpersonal relations skills
Detail mindedness
Problem solving skills
Self-motivated and flexible
Warmth, compassion, empathy
Diplomacy under pressure
Ability to multi-task, prioritize tasks, and differentiate level of importance
High level of communication and listening skill
Cultural sensitivity to the diverse community that Rose Hills serves
Ability to work positively with other people
Ability to accept instructions from co-workers
Basic PC skill with MSWord and Outlook
HBV vaccination
Bilingual Chinese required
Variable schedule: must be able to work evenings, weekends in addition to daytime hours

Nice To Haves

Funeral service experience preferred

Responsibilities

Provide excellent service to grieving families on the day of the funeral service
Assist with funeral services
Assist escort processions to gravesites
Assist during visitation hours
Assist at Reception Center
Drive Company vehicles
Assist with the general public and client families in a professional, courteous, and compassionate manner
Direct graveside services and mortuary chapel services as needed
Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service
Assist with visitations & funeral services preparations
Transport flowers to graveside services
Transport decedents for services and to the care center
Use knowledge of cemetery lawns and gravesite locations to assist customers
Present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests
Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family
Abide by the Company dress code and any department requests regarding work attire
Actively participate in staff meetings
Answer telephones using proper etiquette, and obtain first call and service information from families
Maintain a positive working relationship with Company employees
Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service
Multi-task, set priorities, and organize work
Complete all assignments and responsibilities as directed, and in a timely manner
Adhere to Company policies, procedures, rules, and controls
Adhere to safety rules and regulations, and report unsafe practices to management
Act on customer complaints to provide satisfactory resolution
Understand and achieve annual SMART goals
Participate in training and skill development opportunities to improve competency and customer service
May be asked to perform special tasks and assist other departments with various tasks when necessary
Report to work on time and maintain standard attendance in accordance with company policy