Funeral Service Assistant

Service Corporation International•Ontario, CA

About The Position

Provides clerical and administrative support for funeral operations and helps serve families and the general public. Duties include answering questions about funeral and cremation services, responding to phone calls courteously, and assisting with funerals, memorials, visitations, and other ceremonies as requested by clients or management. The role requires attendance at monthly staff meetings and consistent adherence to the company’s mission, values, policies, and procedures. The assistant prepares service spaces and items, helps with documents and office operations, may assist with respectful preparation of deceased persons or crematory operations as permitted by law and company regulations, and supports families during services. The role also includes errands, driving funeral home vehicles, ushering, parking cars, providing refreshments where allowed, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos, and ensure these items are properly cared for and stored.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operate the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office and provide information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.