Funeral Service Assistant

Service Corporation International•Horizon City, TX

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and assists with funeral, memorial, visitation, and other ceremonies. The role includes greeting families and members of the public, answering questions and phones, providing information about funeral and cremation services, and accommodating families’ needs during services. Duties must be performed in keeping with the company’s mission, values, policies, and procedures. Attendance at monthly staff meetings is expected.

Requirements

High school diploma or equivalent.
Valid state driver’s license and an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and arranging floral displays, chairs, caskets, urns, photographs, and family keepsakes, and ensure these items are properly cared for and stored.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate the crematory when permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation areas and chapels, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles when required.
Attend monthly staff meetings.