Funeral Service Assistant

SCI Shared Resources•Houston, TX

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes interacting with the public, answering questions and providing information about funeral and cremation services, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in compliance with its policies and procedures.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience preferred.
Proficiency with the MS Office suite and databases preferred; ability and willingness to learn required.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and park cars or perform other transportation duties as needed.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation areas and chapels, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and others entering the office to request information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and, when required, other client vehicles.
Attend monthly staff meetings.
Answer questions and provide information about funeral, cremation, and related topics.