Funeral Service Assistant

SCI Shared Resources•El Paso, TX

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role also involves meeting members of the public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies at the request of clients and management. Attendance at monthly staff meetings is expected. Duties must be performed in keeping with the company’s mission and values and in compliance with company policies and procedures.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos; ensure items are properly cared for and stored.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operating a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems such as a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or meet other transportation requirements.
Drive funeral home vehicles for services and for picking up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funerals, including setting up visitation areas and chapels, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office and provide information and assistance.
Accommodate families’ needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.
Answer questions and provide information about funeral and cremation services and related topics.
Assist with funeral, memorial, and other services or ceremonies as requested by funeral home clients and management.