Funeral Home Administrative Assistant

Foundation Partners Group • Chandler, AZ

13h

About The Position

The Administrative Assistant provides administrative and clerical support to managers, team members, and client families. Duties include answering phone calls, scheduling, creating and proofreading correspondence, and entering data. The role requires compassionate interaction with families, effective use of office and company technology, and careful handling of financial, service-documentation, inventory, and office-administration processes.

Requirements

• High school diploma or equivalent.
• At least three years of work experience in a small-business office environment.
• Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to use and learn multiple computer software programs, systems, and office equipment.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to establish and maintain effective internal and external work processes.
• Strong communication and grammatical skills, including the ability to proofread work.

Nice To Haves

• Funeral industry experience.

Responsibilities

• Answer phones using appropriate etiquette, greet and interact with families, respond to inquiries, and direct questions to the appropriate people.
• Use Microsoft Office Suite and company software, email, social media, text messaging, online portals, and live webinars; update the funeral home website as needed.
• Create and proof correspondence and other written materials.
• Monitor accounts and financial records related to receipt books, deposit policies, and receivables; close accounts when appropriate and complete product inventory.
• Ensure funeral service delivery requirements, including cremation permits, death certificate filing, and other documentation, are completed professionally and promptly.
• Keep the office area neat and presentable, maintain office equipment as necessary, manage inventory, and reorder office supplies as needed.
• Participate in weekly supervisor updates to exchange resources and ideas and work toward goals.
• Complete monthly and quarterly financial and administrative processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED