Funeral Director- Cremation Society of Toledo

Landmark Funeral Group•Holland, OH

2d•Onsite

About The Position

Landmark Funeral Group is a trusted provider of compassionate, professional funeral and memorial services. Families rely on us during their most difficult moments, and we take pride in delivering care with dignity, respect, and precision. As part of Landmark Funeral Group, this position supports our operating partner, Cremation Society of Toledo, where this role will be based and contribute day-to-day. Every role at Cremation Society of Toledo supports our mission of serving families with excellence. Our team members understand that the details matter — from the way we communicate with a family to the way we coordinate each step of the cremation and service process. We value compassion, professionalism, reliability, and a calm presence. We are seeking a compassionate, professional, and detail-oriented Funeral Director to join the Cremation Society of Toledo team. The Funeral Director plays an essential part in guiding families through the arrangement process, coordinating cremation and funeral services, maintaining required documentation and compliance standards, and ensuring every family receives dignified and compassionate care. The ideal candidate is empathetic, organized, self-motivated, technologically comfortable, and able to work effectively in a fast-paced environment while handling sensitive situations with professionalism, discretion, and care.

Requirements

Licensed Funeral Director and Embalmer in the State of Ohio, or ability to obtain reciprocity if licensed in another state.
Strong interpersonal, verbal, and written communication skills.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Comfort working with technology, online arrangement platforms, digital documentation systems, and case management tools.
Ability to work independently while also functioning as part of a collaborative team.
Professional appearance, demeanor, and sound judgment.
Valid driver’s license with an acceptable driving record.
Ability to participate in on-call rotations and work a flexible schedule as needed.

Nice To Haves

Prior experience in funeral service, cremation arrangements, or related family care preferred.

Responsibilities

Meet with families to arrange cremation and funeral services with compassion, professionalism, and attention to detail.
Guide families through service options, merchandise selections, obituary preparation, and required documentation.
Provide clear, supportive communication to families throughout the arrangement and cremation process.
Respond to incoming calls, electronic inquiries, and in-person requests in a timely and professional manner.
Support families during emotionally sensitive situations while maintaining dignity, patience, and respect.
Coordinate all aspects of the cremation process from first call through final disposition.
Communicate with hospitals, hospices, nursing facilities, coroners, cemeteries, clergy, and other third parties as needed.
Schedule and coordinate services, transfers, authorizations, permits, and related logistics.
Ensure all cremation-related documentation is accurate, complete, and processed in accordance with company standards and applicable regulations.
Maintain strict identification, chain-of-custody, and authorization procedures throughout all stages of care.
Maintain accurate records, forms, case files, and digital documentation in accordance with company policies and legal requirements.
Follow applicable federal, state, and local laws, regulations, and licensing requirements related to funeral service and cremation.
Support internal processes related to case management, documentation, scheduling, and family follow-up.
Participate in on-call rotations as scheduled.
Maintain a professional appearance and demeanor while representing the organization.
Support a team-oriented environment by assisting coworkers and contributing to daily operational needs.
Communicate effectively with leadership, team members, families, vendors, and external partners.
Demonstrate reliability, accountability, and a willingness to support families and colleagues as needs arise.
Uphold Landmark’s standards for professionalism, compassion, dignity, and service excellence.