Funeral Director

Park Lawn Corporation • Durango, CO

6h • Hybrid

About The Position

The Funeral Director is accountable for performing a variety of tasks during the preparation, planning, and execution of the funeral and memorialization process to ensure services run smoothly and that the expectations of our client families and their guests are exceeded. This role involves consulting with client families to create personalized end-of-life memorialization experiences, presenting all available merchandising and service options, and obtaining necessary documentation such as obituaries and death certificates. The Funeral Director coordinates all service arrangements with clergy, presiding persons, and organizations, manages merchandise selections and contracts, and plans and conducts visitations and services. They also oversee staff participating in services, prepare the deceased, arrange the visitation area, direct attendees, and supervise transportation. Additionally, this role involves arranging the shipment of remains, instructing apprentice funeral directors, and performing removals and transfers. The position requires strong communication, teamwork, attention to detail, customer service, social perceptiveness, and time management skills.

Requirements

• Minimum two years of experience as a licensed Funeral Director.
• Valid and applicable state Funeral Director License; reciprocal across states and in good standing.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Ability to read, write, and speak English fluently.
• High degree of overall computer proficiency.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to effectively present information to client families, co-workers, and leadership.
• Demonstrated willingness to participate in growing market share through active, personal participation in complimentary, community based organizations.
• Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to actively listen to the needs of client families.
• Attention to detail, follow-through and ability to work in a team setting.
• Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.
• Ability to work independently with little or no supervision.
• Employees must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company’s safety procedures, including wearing any personal protective equipment that may be required.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
• Performance of this position’s duties also requires power reaching, pushing, and pulling.
• Employees in this role must be able to perform job duties when awakened from a sound sleep.
• Employees must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance.

Nice To Haves

• Four-year degree or equivalent combination of education, training and experience preferred.
• Bilingual is a plus.

Responsibilities

• Consults with client families or legal representative of the deceased to create services designed to meet their end-of-life memorialization expectations.
• Ensures that client families are presented with all merchandising and service options available.
• Obtains information needed to complete required documents such as obituaries, death certificates, burial permits, and insurance.
• Coordinates all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service.
• Utilizes systems to record merchandise selections, enter contracts, and complete necessary forms.
• Plans, schedules, and conducts visitations and services.
• Oversees all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location.
• Prepares the deceased, including dressing and casketing.
• Places casket or remains in visitation area, setting up the area to comply with client family wishes, including adjusting light fixtures, and arrangement of flowers or plants.
• Directs and ushers families and services attendees to and from the location of the funeral service.
• Supervises and assists in the transportation of client families to ensure a timely departure and arrival.
• Arranges and coordinates shipment of remains to and from other cities and locations.
• Instructs and oversees work of Apprentice Funeral Directors on services and paperwork.
• Performs removals and transfers individuals into Park Lawn’s care as needed.
• Performs other duties, as assigned.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree