Toledo Complex - Director of Catering

ASM Global•Toledo, OH

2d•$80,000 - $100,000•Onsite

About The Position

The Toledo Complex, which includes the Huntington Center and the Glass City Center, is seeking a Director of Catering. This role, reporting to the Director of Food & Beverage, is responsible for establishing and maintaining cost and quality standards to ensure exceptional service execution. The Director of Catering will oversee the execution of catering events, private functions, and suite operations across both venues, aiming to provide the highest level of customer service and consistently meet or exceed operational, financial, sanitation, and organizational goals. Legends Global is a premier partner for live events, venues, and brands, offering integrated premium services through a white-label approach. With a global network of 450 venues, hosting 20,000 events and entertaining 165 million guests annually, Legends Global excels in feasibility, consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking. The company culture emphasizes respect, ambitious thinking, collaboration, and bold action, fostering an inclusive workplace where employees can be authentic, make an impact, and grow their careers.

Requirements

High school diploma or equivalent.
Minimum of two (2) years of supervisory experience.
Experience working with Excel, Word, and Outlook Microsoft 365, preferred.
Experience with Catering software used in F&B.
Strong working knowledge of catering and banquet operations.
Excellent guest service skills and a strong focus on customer satisfaction.
Ability to effectively manage employees.
Must be able to always maintain a professional demeanor with patrons as well as employees.
Excellent communication skills.
Must have the ability to pass ServSafe Managers Training & Alcoholic Beverage Service Training.
Ability to handle multiple events in a fast-paced environment in a professional manner.
Hands-on experience with MS Office applications: Excel, Word, and PowerPoint.
Ability to handle cash transactions.
Strong sense of urgency.

Nice To Haves

Bachelor’s degree or equivalent food service experience preferred.
Minimum of four (4) years of experience in a catering environment preferred.

Responsibilities

Ensures all banquet event order information to ensure successful execution of catered events.
Partner with Director of Food & Beverage and Executive Chef to ensure all catering events are executed consistently and in line with company and client standards.
Hire all employees and ensure all employees are interviewed, hired, trained according to assigned roles.
Oversee order compilation and placing of linen, beverage & disposable ware orders.
Ensure function details with sales are shared with staff, event coordinators, and culinary staff.
Coordinate food set-up and/or delivery time with culinary staff.
Prepare pre-event meetings with catering staff.
Direct and supervise all catering staff to ensure high-quality service.
Maintain an active presence during events with close attention to organizational details, customer service, sanitation, and labor allocation.
Enforce cleanliness and sanitation practices of catering services.
Manage labor force to ensure efficiency and timeliness of duties.
Oversee opening/closing duties.
Assist with retail services and bars when the schedule allows.
Supervise all catering staff in a manner consistent with Legends Global Human Resource Policies and Procedures.
Promote a safe work environment and report any potential hazards.
Assist with ongoing training of all Catering Services staff as necessary.
Contribute to maintaining weekly labor cost goals while ensuring high-quality service, sanitation, and product usage practices are followed.
Assist in monthly food and beverage inventories & periodic small wares inventories.
Execute all coaching, counseling, and follow up training for all employees.
Supports Catering Managers with staffing budgets and maintains financial accountabilities as it relates to service.