Toledo Complex - Concessions Manager

ASM Global•Toledo, OH

2d•$65,000 - $80,000•Onsite

About The Position

The Toledo Complex, which includes the Huntington Center and the Glass City Center, is seeking a Concessions Manager to support concessions operations across both locations. Reporting to the Director of Food & Beverage, this role is responsible for service execution, daily operations, staff management, and maintaining inventory standards for food and beverage functions. A key aspect of this position is inventory control, with a strong focus on forecasting and production needs.

Requirements

1 to 2 years’ related experience and/or training, or equivalent combination of education and experience.
Previous management experience in a similar venue.
ServSafe Manager Certification
ServSafe Alcohol Certification
ServSafe Allergen Certification
Demonstrated ability to control costs, generate increased revenue, and manage accounts payable/receivable and financial reporting.
Strong written, verbal, and interpersonal skills.
Ability to navigate constant change.
Ability to function in a fast-paced, team-oriented environment.
Ability to train workers in preparation and cooking food to ensure high quality, efficient, and profitable food service.
Ability to manage several direct reports.
Must be able to pass a background/credit check.

Nice To Haves

Bachelor's Degree (BA) from a four-year college or university.
Experience working with Excel, Word, and Outlook Microsoft 365.

Responsibilities

Supervise concessions employees in the preparation and service of food and refreshments, as well as clean-up.
Assist in the training of concessions employees to ensure high quality, efficient, and profitable food service.
Create a positive customer experience and maintain a pleasant attitude when working with staff and customers.
Purchase concessions product according to anticipated demand and public taste, in coordination with the Warehouse Supervisor.
Determine menu and pricing in collaboration with the Director.
Direct the storage, preparation, and serving of retail products by workers at concession stands.
Tabulate receipts, balance accounts, and generate reports for Finance.
Conduct daily or periodic inventories of all products in concession stands.
Operate within established food and labor cost guidelines.
Comply with Corporate initiatives, Health Department, and ABC regulations.
Schedule the team using ABIMM for events and day work as needed.
Staff and manage the team working at Huntington Center & Glass City Center.
Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
Perform other duties as assigned.
Interview, hire, and train employees.
Plan, assign, and direct work.
Appraise performance, reward, and discipline employees in conjunction with Human Resources.
Address complaints and resolve problems.