Toledo Complex Director of Food & Beverage

ASM Global•Toledo, OH

3d•Onsite

About The Position

The Director of Food & Beverage is responsible for the effective and profitable oversight of all day-to-day food and beverage operations, including but not limited to concessions, catering, and premium services. They will oversee all aspects of hospitality and operations, including guest experience, event innovation, financial performance, sales, and revenue generation, while delivering a strong return on investment for key stakeholders. The Director of Food & Beverage ensures that Legends’ high standards of hospitality are consistently met, with a focus on exceeding guest expectations and driving increased profitability. Additionally, the Director of Food & Beverage holds the leadership team accountable for executing strategy and actively supports their professional growth and development.

Requirements

Bachelor’s degree with a minimum of 5 years’ management experience in the contract foodservice industry, preferably in for a sports and entertainment venue.
Experience in high volume, foodservice operations, preferably in concessions or premium services for a sports/entertainment venue, with experience overseeing the sale of alcohol.
Excellent written and verbal communication skills.
Ability to multi-task and prioritize in a deadline-oriented environment.
Proficiency in Microsoft Word, Excel, PowerPoint, and POS Systems is required.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
Highly organized, self-motivated individual who can work independently.
Strong leadership skills.
Ability to lift/move up to 50 lbs, bend, reach, and perform repetitive motions throughout shift.

Nice To Haves

Previous P&L accountability and/or contract-managed service experience preferred.

Responsibilities

Uphold and enforce Legends Global standards of quality, service, and performance.
Continuously enhance and innovate guest experience for F&B offerings, service delivery, technology, and communications, balancing creativity with operational feasibility.
Serve as the primary point of contact for all client and ownership communications related to food and beverage services, ensuring alignment with organizational objectives.
Foster strong, collaborative relationships with clients, ownership, business partners, leagues, and key stakeholders.
Lead, develop, and inspire a cohesive management team, ensuring all department leaders are delivering on their role expectations and goals.
Develop and execute annual operating and capital budgets that support a fiscally sound operation, including labor forecasting, product mix, pricing strategy, and cost controls.
Oversee the operational budget and monthly P&L performance; ensure accurate, timely financial reporting, forecasting, and variance analysis.
Review and submit all required financial reports, monthly projections, and inventory reconciliations.
Ensure accurate timekeeping, scheduling, and labor management for team members.
Maintain accountability for inventory controls, accounts payable, and accounts receivable across all departments.
Lead weekly food and beverage operations meetings with executive leadership and key stakeholders to review performance, initiatives, and upcoming events.
Oversee procurement and vendor management, working closely with distributors and suppliers to secure products, services, and equipment necessary to execute events.
Manage relationships with subcontractors, concessionaires, and nonprofit partners to ensure contractual compliance and service excellence.
Ensure full compliance with federal, state, and local regulations, including alcohol service, food safety, OSHA, payroll, employment, EEO, and Legends Global policies.
Establish and maintain safety, sanitation, and quality assurance programs, partnering with local health departments and alcohol beverage control authorities.
Oversee the maintenance, repair, and lifecycle management of all operational assets, for example foodservice equipment, POS systems, and uniforms.
Maintain and refresh core food and beverage programs annually to reflect fan preferences, seasonal trends, and club identity.
Participate in event production and stadium operations meetings, ensuring timely communication of critical information to the management team.
Ensure all food service equipment is maintained in proper working conditions to support safe and efficient operations.
Execute all contractual obligations in accordance with client and Legend Global agreements.
Perform additional related duties and responsibilities as required to support stadium operations and organizational objectives.
Carry out supervisory responsibilities in accordance with all Legends Global policies and applicable laws, including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.