Funeral Director (West Coast) — Family Care & Sales

Earth•Los Angeles, CA

1d•$90,000 - $100,000•Remote

About The Position

Earth is hiring a licensed Funeral Director for a remote, quota-carrying sales role serving West Coast families during afternoon and evening hours. The role helps families decide whether Earth’s soil transformation service is right for end-of-life arrangements, whether they are planning ahead or have an immediate or imminent need. The position involves responding quickly to inquiries, listening compassionately, explaining the process and costs, and guiding families through an informed decision. It is a high-volume role, with an expected 60–100+ family calls per day and clear monthly targets. The Funeral Director manages the sales process from discovery and education through proposal, objection handling, and enrollment, without upselling. They complete contracts, payment or funding setup, and state-specific disclosures; help families arrange pre-need plans through funeral insurance once licensed; and maintain accurate records and follow-up in HubSpot. The role requires compliance with company policies and applicable insurance, federal, and state regulations, and may involve obtaining additional state licenses as Earth expands. This position does not involve removals, embalming, preparation, viewings, or service direction, and the license is not used to practice funeral directing. The role is intended for someone who wants to guide families through arrangement decisions in a family-care and sales setting rather than perform hands-on funeral home work. Calls are reviewed and coaching is regular; the employee is also encouraged to share effective approaches and evidence with the team. The schedule is Monday through Friday, 12:00 p.m. to 8:00 p.m. Pacific. Holiday coverage is shared across the team, and occasional weekend coverage may be expected as the West Coast team grows. The role is remote and requires a reliable, confidential home work setup. Initial training and ramp-up take place over 90 days, progressing from training and call shadowing to independently handling inbound calls and a full queue.

Requirements

Active funeral director license and mortuary school certificate.
Experience guiding families through funeral arrangement conversations, in pre-need, at-need, or both contexts.
Comfort discussing death and grief with families.
Sales mindset and interest in a long-term career guiding families through arrangements in family care and sales rather than traditional funeral home operations.
Reassuring demeanor and ability to build trust, including on video calls with multiple family members.
Comfort using talk tracks, templates, and a defined process, and receiving coaching on calls.
Strong reading comprehension and clear written communication.
Ability to learn software independently and use HubSpot, VOIP calling tools, Slack, Google Workspace, and AI assistants.
Self-motivation and ability to work independently in a remote environment.
Reliable high-speed internet and a quiet, private space for confidential family conversations.
Availability for the 12:00 p.m.–8:00 p.m. Pacific schedule and holiday and weekend rotation.
Trustworthiness when handling sensitive family information with limited direct supervision.
Professional audio and video setup for calls.

Nice To Haves

Based in Seattle or Las Vegas.
Pre-need or advance-planning sales experience at a funeral home, cemetery, or insurance carrier.
Active life insurance license; it is not required to start, and Earth funds and supports obtaining it, but it is required for promotion into senior roles.
Quota-carrying or high-volume call experience.
Licenses in more than one West Coast state, or willingness to obtain additional licenses as Earth expands.
Genuine interest in conservation and sustainability.

Responsibilities

Respond quickly to new family inquiries and manage pre-need, imminent-need, and at-need consultations with appropriate care.
Explain soil transformation, including its process, timeline, distribution of soil, cost, and comparison with burial and cremation, using online materials, virtual tours, video meetings, and phone consultations.
Manage the sales process from discovery and education through proposal, objection handling, and close, without upselling.
Complete enrollment contracts, payment plan or funding setup, and state-specific disclosure documents.
Help families plan ahead through funeral insurance once appropriately licensed.
Log every call in HubSpot, disposition leads, maintain accurate CRM fields, schedule next steps, and send thoughtful follow-up emails.
Create and complete assigned follow-up tasks for families in the queue.
Follow required language in calls and writing, remain current on company policies and applicable insurance, federal, and state regulations, and obtain additional state licenses as new markets open.
Participate in call reviews, feedback sessions, training, and coaching; share effective approaches and supporting results with the team.
Use HubSpot, a VOIP softphone, Slack, Google Workspace, and AI assistants, maintaining data accuracy and troubleshooting basic technical issues.
Provide holiday coverage through a team rotation and occasional weekend coverage as the West Coast team grows.