Functional System Analyst Assc

American Electric Power•Victoria, TX

About The Position

The Functional System Analyst investigates, analyzes, and resolves application issues with moderate direction from senior staff. The role works with business-unit employees, field users, management, other Functional System Analysts, Business System Analysts, Architects, IT staff, and support staff to define business processes and application requirements, support system enhancements and maintenance, and improve application use across the corporation. The analyst learns and applies AEP’s internal IT system development and support processes; contributes to IT Work Requests, Business Cases, High Level Estimates, functional specifications, and user interfaces; and assists with requirements gathering, approvals, application testing, user training, releases, and issue resolution. The position also performs data analysis, reporting, application administration, configuration, technical product support, installation, monitoring, problem diagnosis, issue tracking, and routine maintenance. Work is performed with supervision or assistance from senior staff as appropriate. This is sedentary work, involving sitting most of the time and occasional walking or standing. AEP describes its benefits package as comprehensive and intended to support employees’ overall well-being. The posted compensation range is $63,496.00–$93,188.50.

Requirements

With a High School Diploma or GED, 4 years of experience in IT systems support.
With an Associate Degree in business or IT, 2 years of experience in IT systems support.
With a Bachelor’s Degree in business or IT, 0 years of experience in IT systems support.
Demonstrates good listening skills and a sincere understanding of client business needs; asks questions to clarify understanding.
Relates to others on a personal level and is positive, friendly, and engaging.
Is outgoing and comfortable in diverse groups.
Uses communications technology, including voicemail, email, and the Internet, effectively while balancing it with appropriate face-to-face communication.
Can read audience reactions and adjust delivery style to fit the audience.
Can develop and present business documents and reports clearly, concisely, and effectively.
Demonstrates strong training and presentation skills.

Responsibilities

Investigate, analyze, and resolve application issues with moderate direction from senior staff.
Participate in field investigations of application issues and interface with field users and management.
Learn and apply AEP’s internal IT system development and support processes for delivering and tracking system enhancements and maintenance.
Support resolution of outstanding system issues using knowledge of application functionality and associated business processes; provide input to change requests and help ensure enhancement requirements and process considerations are complete.
Work with Functional System Analysts and Architects to ensure IT Work Requests and Business Cases are completed and submitted to Business System Analysts in a timely manner.
Collaborate with Business System Analysts on IT Work Requests, identify needed IT involvement, and help facilitate development of High Level Estimates alongside the request.
Help obtain High Level Estimates promptly and route proposals for appropriate approvals.
Clarify requirements with the Business Unit and partner with Functional System Analysts and Business System Analysts to facilitate requirements gathering and represent Business Unit stakeholders.
Assist with designing and developing functional specifications and user interfaces for application enhancements.
Develop application business processes and functional specifications with assistance from senior staff.
Prioritize work and provide some functional direction to IT applications staff.
Prepare business case documentation with assistance from senior staff.
Participate in coordinating User Acceptance Testing and the application release process.
Assist Architects with user training plans and materials; participate in application training and provide guidance on proper application use.
Assist support staff in investigating root causes and resolving application issues, engaging IT as necessary.
Work with business-unit employees to define, analyze, design, and document business processes and associated applications.
Perform data analysis and develop reports.
Provide application administrative support, including configuration, technical product support, user guidance, installation, system monitoring, test planning, testing, problem diagnosis, issue tracking, issue resolution, and routine maintenance as necessary.