Functional System Analyst Associate

American Electric Power•San Angelo, SC

About The Position

The Functional System Analyst Associate investigates, analyzes, and resolves application issues with moderate direction from senior staff. The role participates in field investigations, interfaces with field users and management, and supports employees across the corporation in using applications properly. It also contributes to application training, training-material development, data analysis and reporting, application administration, and root-cause investigations with support staff and IT. The analyst works with business unit employees to define business processes and associated application requirements, participates in process design and business-case development, and helps collect requirements from field users. The role contributes to application test plans and testing, user training plans and materials, and field user group activities. The position calls for a moderate understanding of application functionality and related business processes, along with clear communication and presentation skills.

Requirements

Six years of experience in IT systems support with a high school diploma or GED; or four years of experience with an associate degree in business or IT; or two years of experience with a bachelor's degree in business or IT.
Demonstrate good listening skills and a sincere understanding of client business needs; ask questions to clarify understanding.
Relate to people on a personal level and be positive, friendly, and engaging.
Be outgoing and comfortable in diverse groups.
Use communications technology, including voicemail, email, and the Internet, effectively while balancing it with appropriate face-to-face communication.
Read audience reactions and adjust delivery style accordingly.
Develop and present business documents and reports clearly, concisely, and effectively.
Demonstrate strong training and presentation skills.
Exhibit a moderate level of understanding of application functionality and associated business processes.

Responsibilities

Investigate, analyze, and resolve application issues with moderate direction from senior staff.
Participate in field investigations of application issues and interface with field staff, users, and management.
Assist support staff with root-cause investigations, issue resolution, and engaging IT as necessary.
Perform data analysis and develop reports.
Perform application administrative functions with moderate direction.
Participate in defining business processes and functional requirements for associated applications.
Participate in process design and business-case development.
Provide assistance and guidance to employees across the corporation on proper application use.
Participate in application training and in the development of training plans, materials, and delivery.
Participate in the development of application test plans and perform testing.
Participate in field user group activities.
Collect user requirements from field users.
Discuss technical issues competently with team members and end users.