Functional Consultant

Isos TechnologyTempe, AZ
$80,000 - $95,000Remote

About The Position

Isos Technology is looking for an energetic and personable professional to join our team. In this position you will provide hands-on support and guidance to multiple clients on their use of the Atlassian tools so they can be more productive and successful.

Requirements

  • 1+ years experience in a client service or help desk role
  • Experience as a Jira administrator preferred
  • Effectively manage time and expectations with internal resources and clients
  • Manage multiple clients and issues simultaneously
  • Communicate effectively, both verbally and in writing, for technical and business operations audiences
  • Analyze and interpret complex problems to deliver complete solutions
  • Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
  • Advise clients on best practices, guidelines, and recommendations.
  • Execute on essential functions to meet or exceed individual success metrics established annually
  • Demonstrate the ability to work within the Isos culture and values

Nice To Haves

  • A team player who effectively builds relationships both inside and outside the organization
  • Dedicated to meeting the expectations and requirements of our clients and the Isos team
  • A self-starter who values team input and is willing to give input for the betterment of the team

Responsibilities

  • Administer the Atlassian products and assist clients with implementation to support their business processes
  • Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
  • Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
  • Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
  • Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
  • Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Benefits

  • suite of employee benefits
  • paid time off
  • 401(k) plan with an employer contribution
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