Functional Consultant
About The Position
Isos Technology is seeking an energetic and personable professional to join their team. The ideal candidate is a team player who builds relationships, is dedicated to client and team expectations, and is a self-starter who values and provides team input. In this role, the consultant will provide hands-on support and guidance to multiple clients on their use of Atlassian tools to enhance productivity and success. Isos Technology partners with organizations to streamline, optimize, and modernize their operations. As an Atlassian Platinum Solution Partner, Isos Technology combines Atlassian technology, industry expertise, and operational best practices to deliver impactful business outcomes. Clients rely on their experience in service management, cloud upgrades, enterprise strategy and planning, AI adoption, and support services to create lasting value. Founded in 2005, Isos has assisted thousands of commercial and public sector clients in transforming their work processes and realizing their full organizational potential.
Requirements
- 1+ years experience in a client service or help desk role
- Effectively manage time and expectations with internal resources and clients
- Manage multiple clients and issues simultaneously
- Communicate effectively, both verbally and in writing, for technical and business operations audiences
- Analyze and interpret complex problems to deliver complete solutions
- Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
- Advise clients on best practices, guidelines, and recommendations
- Execute on essential functions to meet or exceed individual success metrics established annually
- Demonstrate the ability to work within the Isos culture and values
Nice To Haves
- Experience as a Jira administrator preferred
Responsibilities
- Administer the Atlassian products and assist clients with implementation to support their business processes
- Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
- Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
- Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
- Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested
Benefits
- a suite of employee benefits
- paid time off
- a 401(k) plan with an employer contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
