Functional Consultant (Highly Cleared)

Unison Software, Inc.•,

1d•$65,000 - $95,000•Onsite

About The Position

Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. The Functional Consultant will support the delivery and ongoing operations of PRISM, Unison's flagship Commercial Off-The-Shelf (COTS) Acquisition and Grants Management solution used by Federal agencies across the U.S. Government. This role works closely with government users, functional and technical teams, and project leadership to resolve issues, support system enhancements, and ensure successful day-to-day operations. This role is in person in Springfield, VA, 5 days per week.

Requirements

1+ years of experience supporting enterprise software applications, ERP systems, or business applications
Experience providing software support or Help Desk services in a client-facing environment
Experience troubleshooting functional application issues and working with cross-functional teams to resolve problems
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users
Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance is required. Candidates must be eligible to obtain and maintain a Counterintelligence (CI) Polygraph.

Nice To Haves

Experience supporting federal government software applications
Knowledge of federal acquisition, procurement, or grants management business processes
Experience supporting acquisition systems such as PRISM or similar COTS applications
Experience with SQL queries for troubleshooting and reporting
Experience supporting software implementations or Operations & Maintenance (O&M) environments
Experience with testing, configuration management, training, and organizational change management
Experience supporting financial system interfaces or enterprise system integrations

Responsibilities

Serve as a functional support resource for Government users of the PRISM application
Triage, analyze, troubleshoot, and resolve application support requests through the Help Desk ticketing process
Escalate complex issues to technical teams while coordinating timely resolution and communicating status updates to stakeholders
Provide exceptional customer service by communicating effectively with Government users and project stakeholders
Analyze reported issues, identify root causes, and recommend functional solutions or workarounds
Support software configuration management activities, including documenting configuration changes and validating system functionality
Participate in system testing, including regression, integration, and user acceptance testing activities
Assist with user training, knowledge transfer, and development of training materials and user documentation
Generate reports and perform analysis of Help Desk metrics, trends, and recurring issues
Collaborate with functional consultants, developers, business analysts, and project managers to support system enhancements and operational improvements
Document support activities, resolutions, and best practices to improve service delivery
Represent Unison professionally while fostering strong, trusted client relationships

Benefits

Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume