Functional Consultant

o9 Solutions, Inc.•Dallas, TX

22h•Hybrid

About The Position

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains. POSITION: Functional Consultant JOB LOCATION: 1501 Lyndon B Johnson Fwy, Ste 140, Dallas, TX 75234 [and various unanticipated locations throughout the U.S.; may telecommute/work from home] Functional Consultant needed by o9 Solutions, Inc. in Dallas, TX [and various unanticipated locations throughout the U.S.; may telecommute/work from home] to Design, configure, and implement scalable solutions using the o9 platform to address com-plex business requirements in supply chain and operations. Develop and deploy configuration changes, scripts, and enhancements post go-live to support evolving customer needs. Participate in platform-level customizations, API integrations, and performance tuning activities. Monitor platform health and resolve technical issues to ensure high availability and data accuracy. Analyze logs, troubleshoot errors, and debug configuration or data-related issues. Serve as the primary point of contact for any o9 platform-level upgrades, patches, or hotfix deployments. Identify design gaps of inefficiencies in the current solution architecture and coordinate with cross-functional consultants to implement corrective measures. Create and execute test cases for workflows and data analytics pipelines to validate new feature implementations or enhancements. Track and resolve bugs/issues using ticketing and support tools. Support Super Users and End Users across global teams through documentation, training sessions, and post deployment handholding. Partner with customer stakeholders, internal product teams, and operations to continuously improve platform usability and feature robustness. Actively gather and analyze customer feedback to suggest improvements to internal tools, development workflows, and product features. Drive process automation, efficiency improvement, and scalability through engineering best practices.

Requirements

Requires a Master’s degree, or foreign equivalent degree in Computer Science, Computer Engineering, or Information Systems
2 years of experience in the job offered or 2 years of experience in a related occupation working on implementing and supporting products like Demand Planning, and Supply Planning
Analysis, Statistical, Optimization and Simulation skills through software tools and packages like R/Java script/Python
Utilizing databases including SQL Server and SQL
Working with Data Visualization tools like Tableau or Power BI

Responsibilities

Design, configure, and implement scalable solutions using the o9 platform to address complex business requirements in supply chain and operations.
Develop and deploy configuration changes, scripts, and enhancements post go-live to support evolving customer needs.
Participate in platform-level customizations, API integrations, and performance tuning activities.
Monitor platform health and resolve technical issues to ensure high availability and data accuracy.
Analyze logs, troubleshoot errors, and debug configuration or data-related issues.
Serve as the primary point of contact for any o9 platform-level upgrades, patches, or hotfix deployments.
Identify design gaps of inefficiencies in the current solution architecture and coordinate with cross-functional consultants to implement corrective measures.
Create and execute test cases for workflows and data analytics pipelines to validate new feature implementations or enhancements.
Track and resolve bugs/issues using ticketing and support tools.
Support Super Users and End Users across global teams through documentation, training sessions, and post deployment handholding.
Partner with customer stakeholders, internal product teams, and operations to continuously improve platform usability and feature robustness.
Actively gather and analyze customer feedback to suggest improvements to internal tools, development workflows, and product features.
Drive process automation, efficiency improvement, and scalability through engineering best practices.