Functional Area Supervisor

CITADEL FEDERAL SOLUTIONS LLC•New York, NY

9d•$0 - $23•Onsite

About The Position

The Functional Area Supervisor (FAS)/Records Supervisor is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating operations at a local USCIS Field Office.

Requirements

High school diploma or equivalent
3 years of related experience
Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services
Ability to read and understand proficiently in English

Responsibilities

Assigning, monitoring, and reviewing work of department staff
Reporting daily production statistics to Site Manager
Prioritizing workloads and ensuring work is completed in a timely manner, reallocating resources as needed to meet goals established by USCIS
Ensuring team completes all work assignments accurately, including daily time sheets
Monitoring attendance and absences
Facilitating the processing of priority assignments from USCIS
Identifying and addressing issues in work performance
Scheduling contractor staff, approving time off, initiating and implementing disciplinary actions, mentoring staff
Collaborating with Site Manager to ensure best practices are in place and updating them as needed
Training new employees, creating training plans
Creating/updating written standard operating procedures
Participating in meetings with government personnel
Serving as Point of Contact for site operations in Site Manager’s absence
Other duties as assigned.