Functional Analyst I

Ampcus Inc. • Baltimore, MD

2d • Onsite

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. This role provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; and providing operating information to customers.

Requirements

• Bachelor's Degree in Business Administration
• 2 years experience in (level 2 or above) operational role.
• Skills: Enrollment, Payment falls, Onboarding TPA (Third Party Administrator), Driving issues to resolution, Identifying potential issues, Credit card payment issues.
• Onboarding TPA.
• Microsoft Office Suite Excel – medium to strong skills (pivot tables, running queries)
• EDI transactions (834/820) – highly preferred
• Facets - a plus
• Prior experience with enrollment (group or individual member enrollment)
• Financial reconciliation - 820 files / payment falls from vendors
• Ability to recognize, analyze, and solve a variety of problems.
• Highly proficient in Microsoft Office and similar applications.
• Organized, detail-oriented while meeting strict deadlines.
• Excellent communication skills both written and verbal.
• Demonstrate ability to work independently.
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Nice To Haves

• Facets - a plus
• Prior experience with enrollment (group or individual member enrollment)
• Financial reconciliation - 820 files / payment falls from vendors

Responsibilities

• Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
• Supports operations systems by providing operating information to customers; answering questions; providing training.
• Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation.
• Verifies operations systems by developing testing methods; conducting and documenting tests.
• Improves operations analysis job knowledge by attending training sessions; reading technical publications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level