Analyst, Functional I

Ampcus Inc.•Owings Mills, MD

2d•Remote

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. This role provides Operations Support by obtaining facts; analysing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

Requirements

2 years’ experience in (level 2 or above) operational role.
Business Administration degree.
Ability to recognize, analyze, and solve a variety of problems.
Highly proficient in Microsoft Office and similar applications.
Organized, detail-oriented while meeting strict deadlines.
Excellent communication skills both written and verbal.
Demonstrate ability to work independently.

Nice To Haves

Individual coverage within ACA market (small insurance group).

Responsibilities

Research and improve operations by examining and researching systems problems by obtaining facts, analysing problems/identifying root cause recommending and facilitating resolution.
Supports operations systems by providing operating information to customers; answering questions; providing training.
Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation.
Verifies operations systems by developing testing methods; conducting and documenting tests.
Improves operations analysis job knowledge by attending training sessions; reading technical publications.
Engaged with vendors in weekly meetings: Enrollment, Payment falls, Insurance (internal and external), Onboarding, TPA (Third Party Administrator), Driving issues to resolution, Identifying potential issues, Credit card payment issues.
Onboarding TPA.