Fun Mountain Assistant Manager

Bass Pro Shops•Ridgedale, MO

1d•Onsite

About The Position

This position assists all aspects of Big Cedar Lodge Fun Center, including but not limited to laser tag, bowling, ropes course, and go-cart track, and other activities. Its primary responsibility is to ensure that the areas it oversees provide our guests with safe and enjoyable experiences aligned with our Mission and Values, driving both revenue generated and profitability.

Requirements

2 – 3 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired.
Good administrative, math and supervisory skills.
Some previous supervisory and budget administration experience.
Ability to deal effectively with customers and other Company personnel.
Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Nice To Haves

Ability to effectively adjust to major changes in work tasks or the work environment.
Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Responsibilities

Assist in the planning, scheduling, supervising and coordination of the daily operations of the Fun Center.
Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates.
Hire, train, develop, coach and manage leaders and associates in operational units.
Gather and analyze guest feedback to address and correct issues and concerns.
Administer resort policies fairly and consistently.
Utilizes an “open door” policy to address associate problems or concerns in a timely manner.
Attend staff meetings.
Confer regularly with the Fun Center Manager and other Company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc.
Deal with a variety of special problems that arise in daily operations related to inventory, purchasing, personnel, equipment, etc.
Other duties as assigned.